RETURNS AND REFUNDS

CANCELLATION AND RETURNS POLICY

  1. You can notify us by email to up to 24 hours after you have placed your order or

  2. Where goods have already been dispatched to you, we are unable to accept cancellations or returns due to the perishable nature of the products. Please refer to clause 4.1

  3. This complies with the The Consumer Protection (Distance Selling) Regulations 2000

4.1 Other than for any goods set out in clause 4.2 or goods which by reason of their nature cannot be returned or are liable to deteriorate, or expire rapidly, you may also cancel your order at any time up to 7 working days from the day after the day the goods are delivered to You. Please let us know by contacting Us on 01264 811 440 or Mokayacocoastockbridge@gmail.co.uk and we will then let you know whether you are able to cancel. You must store the goods in a manner appropriate to the type of goods as explained in clause 4.2 Below. Other than for goods which are faulty when we deliver them to you, we may require you to return goods at your cost and in the same condition as they were delivered to you.

4.2 Your right to return an item does not apply to certain goods unless these goods are faulty or mis described. Such items include:

  1. Newspapers and magazines;

  2. CDs, DVDs, videos and computer software, which may be restricted to an exchange for the same title to reduce the risk of unlicensed copying;

  3. Perishable items (for example food items, chocolates are classed as perishable due to the nature of the product which can be susceptible to temperature fluctuations and ingredients such as fresh cream etc);

  4. Items which cannot be resold for health and hygiene reasons once unwrapped (for example body jewellery, mattresses, bedding, certain items of clothing, personal grooming products, medicines and certain baby products etc.);

  5. Flat pack furniture that has been partially or fully assembled; and items which have been installed using an installation servic4.3 You are required to take reasonable care of items. Please return an item in its original and undamaged packaging with all of its components. If an item is returned undamaged in its original and undamaged packaging, We will offer You a refund in accordance with our refund policy in clause 4.1.Your rights under consumer legislation for these goods are not affected.


4.3 If You return goods or cancel Your order under this clause 4 and We have already debited Your card, We will reimburse any sum received from you in respect of such goods by crediting the card you paid with. If you wish to cancel your order:
The provisions of this clause 4.1 do not affect your statutory rights.

5. DAMAGED OR LOST PARCELS

5.1 In the event that your parcel is damaged in transit please contact us within 24 hours of receipt.
5.2 Products received from us via Royal Mail should be checked before being signed for.
5.3 If the exterior packaging or the product are found to be damaged you must then sign "checked and found to be damaged". If You fail to do this we may not be able to offer a refund.
5.4 If products sent by Royal Mail are not delivered please contact us for details of the tracking and tracing procedure.
5.5 If orders are considered by us to be lost in transit after a reasonable period time has elapsed we shall at Our discretion either refund or resend the order.
5.6 Should you fail to collect a parcel or re-arrange delivery of your parcel after a failed delivery attempt and the parcel is returned to us by the post office or courier then you will incur a further postage charge for us to re-send the parcel back to you.